Our Support Team provides remote telephone diagnostic service. Our technicians are able to dial up your Fax★Star Unit, trouble shoot, and in the vast majority of instances, correct problems on the spot. When that isn't possible, for units covered by our maintenance agreement, we will send a replacement Fax★Star unit so there will be a minimum of interruption in your operation. Within the Continental United States this will most likely be within 24 hours.
In order to provide better service to our East Coast customers we have extended our customer support hours.
You can reach us from 7:00 AM to 5:00 PM Pacific Time at +1(800)327-9859.
The manuals and howtos are available in the download area.